Why it matters
A generic bot annoys people because it doesn't know anything. One trained on your own documents actually answers, deflects the routine questions, and only passes you the enquiries worth your time.
The difference between this and the chatbots everyone is sick of is where the answers come from. One that only speaks from your own pricing, service area and policies either answers correctly or hands over to you, instead of inventing something you then have to honour.
How it works
- It learns from your own documents, so its answers are yours, not made up.
- It handles the routine questions 24/7 and captures the enquiry's details.
- When it's a genuine job, it passes the lead straight to you, warm.
What changes day to day
It sits on your site and answers the questions you already answer twenty times a week: do you cover this suburb, roughly what does that cost, how soon could you come, what do I need to have ready. When someone asks about something outside what it knows, it takes their details and passes the enquiry to you rather than guessing.
This is for you if
- You field the same handful of questions all day.
- After-hours enquiries go unanswered until you're back.
- You want to capture leads without hiring someone to man the phone.
Worth knowing
- It is only as current as what you feed it. Old pricing in, old pricing out, and the customer will hold you to it.
- Set the handover rules early. It should give up and pass across quickly rather than waffle.
- Read the transcripts for the first few weeks. They are the best list you will ever get of what your website fails to say.